The first step, if a customer has an incidence is to contact our call center (918 725 446), where the incidence is documented and notified to the technical service.

Afterwards, the assigned technician will contact the customer to gather all information possible and try to fix it immediately by telephone or through a remote connection to customer equipment.

If it has not been possible to solve the issue remotely, the technician will travel to the customer office with hardware and/or software to solve the problem, based on the information obtained in the previous step, the documented previous interventions at customer office or others companies with similar problems.

If it has not been possible to solve the problem in the customer premises, we will proceed to transfer the failed equipment to our SAT and if repair should require several days (component purchase, in-deep test, ...) damaged equipment should be replaced by a similar one during repairing time.

The primary target of our technical assistance service is that the activity of our customers never stops due to problems in computer systems.